Título: Assessing Service Encounters with Frontline Employees by Text Mining
Ponente/Speaker: Prof. Dr. Thorsten Teichert (Universität Hamburg).
Email:
Web: www.wiso.uni-hamburg.de/cmi
Fecha/Date: 06-03-2020.
Lugar/Venue: Aula de Informática D3.6.
Hora/Time: 12:30.
Key Contact: J.M. Hernández.